Returns

You can return your purchased items from www.wearable-stories.com within 30 days counting from the day after you received your order.

 

CONDITIONS

An item that you wish to return must satisfy the following conditions:

• It must be in new condition.
• It must include the Wearable Stories garment tag.
• It must be unworn, unwashed and undamaged.
• It must be complete (i.e. together with all items such as a belt, keychain etc. which came with the original product).
• It must be packaged in a sufficiently sturdy box (neutral and not showing a logo) so that we receive the product in an undamaged condition.

Did you receive a damaged article? Please contact us as soon as possible via: nicetomeetyou@wearable-stories.com

 

HOW DOES THIS WORK IN PRACTICE?

Returning an item is simple:

• Request a return by sending an e-mail to nicetomeetyou@wearable-stories.com
• In the email, make sure to include the bank account number you wish to get the refund to 
• Send the pieces to the following address : 

 

Wearable Stories BV

Ballaarstraat 69-71

2018 Antwerpen

 

If you send the return to us at your own expense, you can choose your own shipping method and carrier. We strongly recommend shipping with a tracking option, as you are responsible for the package until it reaches our warehouse.

 

REFUND

Once your return reaches us and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.

• The refund will be credited to the bank account number you indicate in the return request email. 
• If the order was (partially) paid with a gift card, a new gift card will be issued and sent via e-mail.
• If a discount was applied to your original order, the amount refunded will be adjusted if necessary.

 

PLEASE NOTE

Any returns for which the sender cannot be identified will be refused, so make sure you always enclose the returns slip or invoice or packing slip.

No returns can be accepted via the Wearable Stories Hasselt Store.

Gift cards cannot be returned or exchanged for cash or any other forms of payments, not even partially.

Returns outside the 30-day time frame may be accepted solely at the discretion of Wearable Stories

If you still have a question about your return, don't hesitate to contact us via: nicetomeetyou@wearable-stories.com